The tutorial guides users on installing and configuring OTRS Ticketing Systems on Ubuntu 18.04 | 16.04. It describes how to set up various components like the Apache2 HTTP Server, Perl, and the MariaDB database server. The tutorial also includes detailed instructions on downloading, setting up, and launching OTRS. Lastly, the guide directs the user to secure the MariaDB server. Finally, OTRS is recommended for its efficiency, flexibility, and ease of migration from other ticketing platforms.