How to Use Quick Assist in Windows 11

How to Use Quick Assist

1Open Quick Assist

You can open Windows 11 Quick Assist in seconds by pressing the Win+Ctrl+Q on your keyboard. Alternatively, press the Start button ⊞, type Quick Assist into the search box, and click the app icon to launch it and start connecting with another user.

1. Click the Start button ⊞ (the Windows icon) on the bottom left of your screen. Or press the Win on your keyboard.
2. Type Quick Assist in the search 🔍 box.
3. Click the Quick Assist app when it appears.

Shortcut tip: Press Ctrl + Windows key + Q together to open it faster.

2Start Quick Assist

To start using Windows 11 Quick Assist, you must choose whether you are giving or receiving support. Select Get help if someone is fixing your computer, or choose Help someone if you are logging in to troubleshoot another person’s device.

• Get help – Click this if you want to receive help from someone.
• Help someone – Click this if you want to help another person.

Click Help someone when supporting another user. The system may prompt you to sign in with your Microsoft account.

3Share the Security Code

Windows 11 Quick Assist generates a temporary security code that lets you safely connect two computers. You must share this code only with the person you trust, treating it like a password to prevent anyone else from accessing your system.

Treating the code like a password prevents unauthorized access to your system.

Remember that the Quick Assist security code belongs exclusively to the recipient of your help. Never post the code online or distribute it to strangers. Guarding this code protects your machine against unauthorized connections.

4The Person Getting Help Enters the Code

The person receiving help enters the security code by opening Windows 11 Quick Assist on their computer, clicking Get help, typing the six-digit code into the box, and clicking Submit to connect with the assistant.

1. Click Get help.
2. Type the security code you gave them in the box labeled "Security code from assistant".
3. Click Submit.

The person receiving help sees a prompt requesting permission for screen sharing. That user must click "Allow" to initialize the Quick Assist session and grant the helper visibility into their display.

5Wait for the Connection to Start

Waiting for the Windows 11 Quick Assist connection to start means allowing the helper to view your screen. Once the other person accepts, you see their remote desktop directly, letting them move your mouse and open apps to fix issues.

With remote control active, you can move the mouse, launch apps, and resolve issues as if you were sitting right there. This capability duplicates the experience of working directly on the remote machine.

6Use the Quick Assist Toolbar

A compact toolbar surfaces on your screen containing the following controls:

• Pause: Temporarily stop the session.
• Annotate: Draw on the screen to explain things.
• Task Manager: Open Task Manager on the other PC.
• Restart: Restart the other PC and reconnect automatically.
• End: Stop the Quick Assist session.

7Ending the Session

Complete the support session by performing these actions:

1. Click Leave on the Quick Assist toolbar.
2. Confirm by clicking End in the pop-up window.

What happens? The connection terminates and the Quick Assist interface closes.

Tips for a Smooth Quick Assist Session

• Make sure both computers have good internet to avoid interruptions.
• Close any private or sensitive windows before sharing your screen.
• Keep talking using phone or chat to explain what you're doing.

Summary

• Quick Assist helps you give or get remote help on Windows 11 computers.
• It uses a secure code to connect safely between two PCs.
• Always keep security codes private and protect your personal information.
• Good communication and strong internet help make the session better.
• Quick Assist is a fast and easy way to help or get help from anywhere in the world.