This article explains using the Quick Assist feature to provide remote support in Windows 11.
Quick Assist is a tool that allows users to provide or receive assistance remotely. It’s a helpful feature for troubleshooting issues or guiding someone through certain tasks on their Windows computer. Quick Assist generates a security code that the person providing help shares with the person receiving help.
Quick Assist can be a quick and convenient way to help someone remotely with their Windows computer.
The steps below walk you through how to use the app to provide or receive assistance on your computer.
Open Quick Assist
To start using Quick Assist, follow these steps:
Press the Start button on your Windows 11 taskbar or hit the Windows key on your keyboard to open the Start menu.
Type “Quick Assist” into the search bar and select the app when it appears in the results.
You can launch the app directly with the “Ctrl + Windows key + Q” keyboard shortcut.
Start Quick Assist
Once you’ve opened Quick Assist, you will be presented with two options:
- Get help
- Help someone
If you’re the one providing help, click on Help someone. You may need to sign in with your Microsoft account if prompted.
Share the Security Code
After clicking “Help someone,” Quick Assist will generate a security code. Share this code with the person you’re helping.
They will need this to allow you access to their PC.
Ensure you share this code securely and avoid any potential security risks by not sharing it publicly or with anyone else.
The Recipient enters the code
Instruct the person you’re assisting to open Quick Assist on their PC using the same method as mentioned before and then:
They should select Get help.
Prompt them to enter the security code you provided into the space that says “Security code from assistant” and select Submit.
When prompted to allow screen sharing, click the “Allow” button.
Wait for the Connection to Establish
The person you’re assisting will receive a prompt asking them to allow you to connect. Once they accept, the Quick Assist session will start, and you can see their screen.
If you’ve chosen to take full control, you’ll now be able to control their computer, open applications, and navigate as if you were physically there.
Use the Quick Assist Toolbar
A toolbar will appear at the top of your screen with several options:
- Pause: Temporarily stops the session.
- Annotate: You can draw on the screen to guide the person you assist.
- Task Manager: Opens the Task Manager on the remote PC.
- Restart: Restart the remote PC and automatically reconnect Quick Assist after the restart.
- End: Closes the Quick Assist session.
Ending the Session
When you’ve completed the assistance:
- Click on Leave from the Quick Assist toolbar.
- Confirm by selecting End again in the pop-up that appears.
The Quick Assist window can then be closed, and the remote connection will be terminated.
Tips for a Smooth Quick Assist Session
- Ensure both parties have a stable internet connection to prevent disconnections.
- Close any sensitive or personal information on the screen before sharing it.
- Communication is key—use a phone call or another method to discuss the steps as you go along.
Using Quick Assist can be a quick and convenient way to help someone remotely with their Windows 11 computer. Remember to handle all shared security codes carefully and respect the privacy of the person you’re assisting throughout the session.
Conclusion:
This post showed you how to use the Quick Assist feature in Windows 11. Please use the comments form below if you find errors or have something to add.
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