How to Use Quick Assist in Windows 11

How to Use Quick Assist

1Open Quick Assist

Opening Windows 11 Quick Assist is simple, and you can do it by searching in the ⊞ Start menu or using a quick keyboard shortcut.

1. Click the ⊞ Start button (the Windows icon) on the bottom left of your screen. Or press the Windows key on your keyboard.
2. Type Quick Assist in the search box.
3. Click the Quick Assist app when it appears.

2Start Quick Assist

When you open Quick Assist in Windows 11, you’ll immediately see two options: ‘Get help’ if you need assistance, or ‘Help someone’ if you’re ready to provide support.

• Get help – Click this if you want to receive help from someone.
• Help someone – Click this if you want to help another person.

If you’re helping someone else, click Help someone. You may be asked to sign in with your Microsoft account.

3Share the Security Code

If you’re helping someone with Windows 11 Quick Assist, the app will give you a special security code that you need to share with the person you’re assisting.

The helper uses the security code to let the person needing help connect to their computer. This code ensures only authorized access.

4The Person Getting Help Enters the Code

The person needing help opens Quick Assist on their Windows 11 computer, selects 'Get help,' and then enters the six-digit security code provided by the helper.

1. Click Get help.
2. Type the security code you gave them in the box labeled “Security code from assistant”.
3. Click Submit.

The person receiving help will see a message asking to allow screen sharing. That person must click "Allow" to continue the Quick Assist session and let the helper see their screen.

5Wait for the Connection to Start

After the person allows the connection, you will see their screen on your computer.

Remote control of a user's PC allows you to move the other person's mouse, open programs, and help fix computer problems. This remote control experience simulates sitting directly in front of the other person's computer.

6Use the Quick Assist Toolbar

A small toolbar will appear on your screen with these buttons:

• Pause: Temporarily stop the session.
• Annotate: Draw on the screen to explain things.
• 📊 Task Manager: Open 📊 Task Manager on the other PC.
• Restart: 🔄 Restart the other PC and reconnect automatically.
• End: Stop the Quick Assist session.

7Ending the Session

When you’re done helping:

1. Click Leave on the Quick Assist toolbar.
2. Confirm by clicking End in the pop-up window.

What happens? The connection closes and the Quick Assist window shuts down.

Tips for a Smooth Quick Assist Session

• Make sure both computers have good internet to avoid interruptions.
• Close any private or sensitive windows before sharing your screen.
• Keep talking using phone or chat to explain what you’re doing.

Summary

• Quick Assist helps you give or get remote help on Windows 11 computers.
• It uses a secure code to connect safely between two PCs.
• Always keep security codes private and protect your personal information.
• Good communication and strong internet help make the session better.
• Quick Assist is a fast and easy way to help or get help from anywhere in the world.