The article provides detailed instructions on how to install and use FreeScout Help Desk, an open-source platform, on Ubuntu Linux. FreeScout, being a self-hosted alternative to Zendesk or Help Scout, offers customization potential, cost-effectiveness, and enhanced data privacy. It runs on a web server, utilizing PHP and a MySQL database for operation. The guide steps through installing Nginx and MariaDB on Ubuntu Linux, creating a FreeScout database, installing PHP-FPM, downloading FreeScout, configuring the Nginx server and setting up SSL/TLS for FreeScout.