How to Use TPM Troubleshooter in Windows 11

What is TPM?

TPM, which stands for Trusted Platform Module, is a security chip built into your computer that keeps passwords and encryption keys safe. Windows Security builds a dedicated troubleshooting tool right in to resolve hardware malfunctions.

A working TPM chip is crucial for features like Windows Hello and BitLocker. When this security hardware malfunctions, those functions break down.

How to Run the TPM Troubleshooter in 🪟 Windows 11

Follow these steps to open and run the TPM Troubleshooter:

Step 1Open the Windows Security app

1. Click the Start menu ⊞ (the Windows icon at the bottom left).
2. Type Windows Security in the search 🔍 box.
3. Click on the Windows Security app when it appears.

Step 2Go to Device Security

1. In the Windows Security app, find and click Device security on the left menu or the main page.

Step 3Open Security Processor Details

1. Under the Security processor section, click Security processor details.

Step 4Open the TPM Troubleshooter

1. On the Security processor details page, click Security processor troubleshooting.

Step 5Run the Troubleshooter

1. Under TPM Troubleshooter, click the Run button.
2. The troubleshooter will check your TPM and try to fix any problems it finds.

Locate the TPM Troubleshooter option and select the Run button to start. The diagnostic utility scans the Trusted Platform Module and attempts to resolve detected errors automatically.

Running this scan identifies problems requiring attention, such as outdated firmware or configuration errors, ensuring security hardware operates correctly.

Common TPM Issues You Might See

Several common hardware hiccups surface while using Windows 11. Affected systems frequently experience outdated firmware, disabled modules, or storage communication breakdowns.

• Your TPM needs a firmware update.
• TPM is turned off and needs attention.
• TPM storage isn't available, and you might need to clear TPM.
• Device health attestation isn't available or supported.
• Your TPM doesn't work well with your current system firmware.
• Some TPM logs are missing — restarting your computer might help.
• There is a general TPM problem — try restarting your device.

What to Do If the Troubleshooter Can't Fix the Problem

Clearing the Trusted Platform Module resets the hardware back to factory defaults when built-in diagnostic tools fail to resolve the underlying problem. Back up important files beforehand because this operation erases stored cryptographic keys.

More Help

For detailed help and official information, visit the Microsoft support page on Security Processor Troubleshooting.

Summary

• The TPM Troubleshooter in Windows 11 helps you find and fix problems with your computer's security chip.
• Using the Windows Security app, you can easily run this tool without needing technical skills.
• If problems remain, clearing the TPM (after backing up your data) can help reset it.
• Always keep your system updated and check the official Microsoft support if you need more help.

Windows Security builds this troubleshooting tool right in, meaning anyone can diagnose hardware faults without advanced technical skills. Persistent errors often require a full security reset after preserving vital files.