How to Troubleshoot and Resolve Camera Issues on Windows 11

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This post provides steps to troubleshoot non-functioning cameras on Windows 11. These steps include checking for off/on switches on the device, restarting the computer, updating Windows, verifying privacy settings, and updating or manually downloading new drivers. If these methods fail, the issue might be hardware-related, suggesting possible device replacement.

This post shows students and new users steps to take when a webcam or Camera isn’t working or shows nothing when using Windows 11.

When it comes to devices not working on Windows, it could be many things, including missing drivers after a recent update, privacy settings that don’t allow camera access for some apps, or your security apps preventing camera access.

Whether your Camera is built into the laptop or is plugged using an external connector, the solutions should almost be identical, except when there’s a hardware issue. For an external camera, make sure it’s properly plugged into the connecting port, and try using another USB port to see if that fixes the issue.

These troubleshooting steps should be taken for all cameras to resolve common issues related to webcam and computer cameras, including restarting the computer. Many times, simply restarting the PC can get your camera working again.

To troubleshoot webcam issues on Windows 11, follow the steps below.

How to fix webcam issues on Windows 11

As we mentioned above, fixing webcam and camera issues on Windows 11 could come down to a few settings, drivers, or Windows updates, and the steps below should get you started.

Check for the Camera On or Off switch.

Some laptops and camera devices have a physical switch that turns the Camera on or off. When the webcam button is turned off, Windows won’t recognize that there’s a camera installed. Turn it back on for Windows to see the Camera again.

If your device has no switch to turn off or on, continue to the next steps.

Restart your computer

A lot of issues can be resolved simply by restarting your computer. If your webcam isn’t working, shut down and restart your computer.

You can read this post the learn how to shut down your computer. Then turn it back on to see if it fixes the issues.

Check for Windows Updates

If you restarted your computer and the issues are not resolved, then go and update Windows. Windows updates can also install device drivers; running older drivers may lead to device issues.

Click the Start button to check for updates and install optional drivers, then select Settings  > Windows Update  > Check for updates.

If there are updates available, download and install them. If no updates are available, click Advanced options, and under Additional options, select Optional updates to see if there are updates available for your Camera. Allow available updates to install, then restart your device when ready.

Check your computer privacy settings.

Windows 11 has built-in privacy settings that prevent some apps from accessing the computer camera, and you might need to permit apps to use the Camera. Some apps don’t have default access to the Camera.

To let your device access the Camera, click the Start button, then select Settings  > Privacy & Security  > Camera.

Make sure Camera access is turned On. Then also confirm that the apps you want to use have access to the Camera. Toggle the button next to the app to the On position to enable access to the Camera.

After that, test the Camera to see if that fixes the issues. If not, continue below.

Check camera drivers

Next, make sure the correct drivers are selected for the Camera. To do that, click the Start button and search for Device Manager. Select to open the Device Manager app.

In Device Manager, expand the Camera, right-click on the camera name, and select Update driver as highlighted below.

Next, select Browse my computer for drivers.

Then click “Let me pick from a list of available drivers on my computer.

Next, choose another device driver on the list. In some cases, there could be multiple drivers for a particular device. Switch between them to see which one works.

Click Next to install the selected driver. Please restart your computer and test it out.

Manually download a new driver.

If all the above steps don’t work, you may have to download a new driver from the manufacturer’s website. Get the device name on Device Manager, then search Google and download compatible drivers.

Next, reopen Device Manager as described above, right-click the device, select Update driver, and choose to Browse my computer for drivers. Then click “Let me pick from a list of available drivers on my computer” and ” Have Disk.

Browse and select the downloaded driver and install it. Please restart your computer and test it out.

If you tried everything above and the issues were not resolved, there might be an issue with the device itself and not the software. A hardware issue means the device is broken and may need to be replaced.

That’s it.

Conclusion:

This post showed you how to resolve common camera issues using Windows 11. Please use our comment form below if you find any errors above or have anything to add.


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