How to Install GLPI ITSM with Apache on Ubuntu Linux

ubuntu 3344434 640
ubuntu 3344434 640

This tutorial guides users on how to install the GLPI IT Service Management (ITSM) software on Ubuntu with an Apache2 HTTP server. GLPI is a comprehensive, open-source ITSM platform used by IT decision-makers for efficient problem-solving and insight into company IT assets. The steps cover Apache2 HTTP and MariaDB installation, PHP 7.2 setup, GLPI database creation, GLPI release download, server configuration, and the GLPI installation process. A final step also demonstrates post-installation cleaning.

This brief tutorial shows students and new users how to install GLPI IT Service Management (ITSM) software on Ubuntu 18.04 | 16.04 with an Apache2 HTTP server.

GLPI is a free, open-source ITSM platform built with PHP that allows IT decision-makers with large IT infrastructures to solve problems efficiently when they emerge while getting insights into every IT asset in the company with automated inventory discovery.

GLPI comes with inventory management that automatically discovers computers, peripherals, and network printers, including asset lifecycle management, incidents, requests, problems and changes management, and many more.

If you’re looking for a simple ITSM for your company that’s free to use and easy to customize, you’ll find GLPI valuable and easy to manage.

For more on GLPI, please visit its homepage

To get started with installing GLPI, follow the steps below:

Install Apache2 HTTP

Apache2 HTTP Server is the most popular web server, so install it since GLPI needs it.

To install Apache2 HTTP on the Ubuntu server, run the commands below.

sudo apt update
sudo apt install apache2

After installing Apache2, the commands below can be used to stop, start and enable the Apache2 service to always start up with the server boots.

sudo systemctl stop apache2.service
sudo systemctl start apache2.service
sudo systemctl enable apache2.service

To determine if the Apache2 HTTP server is installed, simply open your web browser and type in the server’s IP or hostname.

When you see a page similar to the one below, Apache2 is installed and working.

apache2 ubuntu install

Install MariaDB Database Server

GLPI also needs a database server to store its content. And MariaDB database server is a great place to start when looking at open-source database servers to use with GLPI.

To install MariaDB run the commands below.

sudo apt install mariadb-server mariadb-client

After installing MariaDB, the commands below can stop, start and enable the MariaDB service to start up when the server boots.

Run these on Ubuntu

sudo systemctl stop mariadb.service
sudo systemctl start mariadb.service
sudo systemctl enable mariadb.service

After that, run the commands below to secure the MariaDB server by creating a root password and disallowing remote root access.

sudo mysql_secure_installation

When prompted, answer the questions below by following the guide.

  • Enter current password for root (enter for none): Just press the Enter
  • Set root password? [Y/n]: Y
  • New password: Enter password
  • Re-enter new password: Repeat password
  • Remove anonymous users? [Y/n]: Y
  • Disallow root login remotely? [Y/n]: Y
  • Remove test database and access to it? [Y/n]:  Y
  • Reload privilege tables now? [Y/n]:  Y

Restart MariaDB server

To test if MariaDB is installed, type the commands below to log on to the MariaDB server.

sudo mysql -u root -p

Then type the password you created above to sign on. If successful, you should see MariaDB welcome message.

Install PHP 7.2 and Related Modules

PHP 7.2 may not be available in Ubuntu default repositories. To install it, you will have to get it from third-party repositories.

Run the commands below to add the below third party repository to upgrade to PHP 7.2

sudo apt-get install software-properties-common
sudo add-apt-repository ppa:ondrej/php

Then update and upgrade to PHP 7.2

sudo apt update

Next, run the commands below to install PHP 7.2 and related modules.

sudo apt install php7.2 libapache2-mod-php7.2 php7.2-common php7.2-gmp php7.2-curl php7.2-intl php7.2-mbstring php7.2-xmlrpc php7.2-mysql php7.2-gd php7.2-imap php7.2-ldap php-cas php7.2-bcmath php7.2-xml php7.2-cli php7.2-zip php7.2-sqlite3

After installing PHP 7.2, run the commands below to open the PHP default config file for Apache2.

sudo nano /etc/php/7.2/apache2/php.ini

Then save the changes on the following lines below in the file. The value below is an ideal setting to apply in your environment.

file_uploads = On
allow_url_fopen = On
short_open_tag = On
memory_limit = 256M
upload_max_filesize = 100M
max_execution_time = 360
max_input_vars = 1500
date.timezone = America/Chicago

After making the change above, please save the file and close it.

To test PHP 7.2 settings with Apache2, create a phpinfo.php file in the Apache2 root directory by running the commands below

sudo nano /var/www/html/phpinfo.php

Then type the content below and save the file.

<?php phpinfo( ); ?>

Save the file. Then browse to your server hostname followed by /phpinfo.php


You should see the PHP default test page.

PHP 7.2 ubuntu nginx

Create GLPI Database

Now that you’ve installed all the required packages, continue below to start configuring the servers. First, create a blank database for GLPI to use.

To do that, run the commands below to log on to MariaDB. When prompted for a password, type the root password you created above.

sudo mysql -u root -p

Then create a database called glpi


Create a database user called glpiuser with a new password

CREATE USER 'glpiuser'@'localhost' IDENTIFIED BY 'new_password_here';

Next, grant the user full access to the glpiuser database.

GRANT ALL ON glpi.* TO 'glpiuser'@'localhost' WITH GRANT OPTION;

Finally, save your changes and exit.


Download GLPI Latest Release

To get the latest version of GLPI, go to its download page.

You can use the commands below to download the current latest version. At the time of this writing, the current version is at 9.4.5.

cd /tmp
tar -xvf glpi-9.4.5.tgz
sudo mv glpi /var/www/glpi

Since you just ran the web server as root, you should ensure the www-data user and group own any newly created files.

To do that, run the commands below:

sudo chown -R www-data:www-data /var/www/glpi/
sudo chmod -R 755 /var/www/glpi/

Configure Apache2

Finally, configure the Apahce2 site configuration file for GLPI. This file will control how users access GLPI content. Run the commands below to create a new configuration file called glpi. conf

sudo nano /etc/apache2/sites-available/glpi.conf

Then copy and paste the content below into the file and save it. Replace the highlighted line with your domain name and directory root location.

<VirtualHost *:80>
     DocumentRoot /var/www/glpi

     <Directory /var/www/glpi/>
        Options +FollowSymlinks
        AllowOverride All
        Require all granted

     ErrorLog ${APACHE_LOG_DIR}/error.log
     CustomLog ${APACHE_LOG_DIR}/access.log combined


Save the file and exit.

Enable the GLPI and Rewrite the Module

After configuring the VirtualHost above, please enable it by running the commands below.

sudo a2ensite glpi.conf
sudo a2enmod rewrite
sudo systemctl restart apache2.service

Then open your browser and browse to the server domain name or hostname. This is often localhost but can be a hostname or IP address. Your server admin or hosting company will have this information available.
GLPI Ubuntu Install

Select the language and continue.

GLPI Ubuntu Install

After that, click Install to begin the installation.

GLPI Ubuntu Install

Next, type in the server hostname, database user, and password.

GLPI Ubuntu Install

Select the database you created earlier and continue

GLPI Ubuntu Install

After a brief moment, the platform should be installed and ready to use.

Login and begin managing your platform.

Admin Username:  pi   Password:  pi

GLPI Ubuntu Install

Finally, run the commands below to delete the install directory.

sudo rm -rf /var/www/glpi/install/


You have learned how to install the GLPI ITSM platform on Ubuntu with an Apache2 HTTP server. If you find any errors above, please leave a comment below.


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  1. I completed all the steps up to step 7 and when I enter http://localhost / http://myip or http://myaddress I getting page: “Apache2 Ubuntu Default Page”.
    OS: Ubuntu 20.04
    GLPI: 9.4.6

    1. execute systemctl restart apache2 after configure vhost

      1. got same problem, after executing restart still Apache2 Ubuntu Default Page”.

        1. You need a dns record that matches whatever you put in the glpi.conf… else you could probably move the whole directory to where the default page is currently located /var/www/html/. Read on Apache virtual blocks and file locations.

  2. je trouve des erreur appache2 port80

  3. EGZOZCU Cabbar Abi

    Thank you sir. all worked for me.

  4. Thanks a lot this was very helpful especially for a Linux beginner like me

  5. I can navigate to the first installation page and select the language and I then get a 500 error. Any ideas?

  6. Thanks for the solid guide, here are the things I changed when creating my server

    After creating the database need to add permissions to timezone or will show error under users
    GRANT ALL ON mysql.time_zone_name TO ‘glpiuser’@’localhost’ WITH GRANT OPTION;

    after exiting mysql need to populate timezones
    mysql_tzinfo_to_sql /usr/share/zoneinfo | sudo mysql -u root -p mysql

    Code for getting latest version of glpi automatically
    glpiurl=$(curl -s | grep ‘browser_’ | cut -d\” -f4)
    wget $glpiurl
    tar -xvf $(echo $glpiurl | tr ‘/’ ‘\n’ | tail -n1 )
    sudo mv glpi /var/www/glpi

    I used php 7.4 from the default repo
    sudo apt -y install php libapache2-mod-php php-common php-gmp php-curl php-intl php-mbstring php-xmlrpc php-mysql php-gd php-imap php-ldap php-cas php-bcmath php-xml php-cli php-zip php-sqlite3 php-bz2 to install

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