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How to Setup Live Helper Chat with Nginx on Ubuntu Linux

Richard
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Richard
Mar 4, 2020 Updated Jun 20, 2026 6 min read
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You set up Live Helper Chat with Nginx on Ubuntu Linux by installing PHP and MySQL, configuring Nginx as a reverse proxy, and then installing the Live Helper Chat application.

Live Helper Chat is an open-source live chat software solution that empowers your website with real-time customer support, offering features like unlimited operators and multiple departments.

This tutorial focuses on Ubuntu 18.04 or 16.04, leveraging Nginx for superior traffic handling compared to Apache.

You will install PHP, MySQL, and the Live Helper Chat application itself, ensuring all components integrate seamlessly.

⚡ Quick Answer

Install Nginx, MariaDB, and PHP 7.2-FPM. Configure Nginx as a reverse proxy for Live Helper Chat and then install the application itself.

Install Nginx HTTP

To set up Live Helper Chat on Ubuntu, you’ll first need to install the Nginx web server. Nginx is a popular choice for serving web content, and it’s essential for Live Helper Chat to function correctly on your Ubuntu system.

To install Nginx HTTP on the Ubuntu server, run the commands below.

🐧Bash / Shell
sudo apt update
sudo apt install nginx

After installing Nginx, the commands below can be used to stop, start, and enable the Nginx service to always start up with the server boots.

🐧Bash / Shell
sudo systemctl stop nginx.service
sudo systemctl start nginx.service
sudo systemctl enable nginx.service

To determine if the Nginx HTTP server is installed, open your web browser and type in the server’s IP or hostname.

Nginx is installed and working when you see a page like the one below.

💻Code
http://localhost
nginx default home page test
nginx default page

Install MariaDB Database Server

Live Helper Chat requires a database to store all its information, and MariaDB is a reliable open-source option. Installing MariaDB on your Ubuntu server is a straightforward process using the apt package manager.

To install MariaDB, run the commands below.

🐧Bash / Shell
sudo apt install mariadb-server mariadb-client

After installing MariaDB, the commands below can stop, start, and enable the service to start when the server boots.

Run these on Ubuntu

🐧Bash / Shell
sudo systemctl stop mariadb.service
sudo systemctl start mariadb.service
sudo systemctl enable mariadb.service

After that, run the commands below to secure the MariaDB server by creating a root password and disallowing remote root access.

🐧Bash / Shell
sudo mysql_secure_installation

When prompted, answer the questions below by following the guide.

  • Enter current password for root (enter for none): Just press the Enter
  • Set root password? [Y/n]: Y
  • New password: Enter password
  • Re-enter new password: Repeat password
  • Remove anonymous users? [Y/n]: Y
  • Disallow root login remotely? [Y/n]: Y
  • Remove test database and access to it. [Y/n]:  Y
  • Reload privilege tables now? [Y/n]:  Y

Restart MariaDB server

To test if MariaDB is installed, type the commands below to log on to the MariaDB server.

🐧Bash / Shell
sudo mysql -u root -p

Then, type the password you created above to sign on. If successful, you should see a MariaDB welcome message.

Live Helper Chat runs on PHP, and for this guide, we’ll use PHP 7.2-FPM, which might require adding a third-party repository on Ubuntu. Installing PHP 7.2-FPM and its necessary modules is a key step before proceeding.

Run the commands below to add the below third party repository to upgrade to PHP 7.2-FPM

🐧Bash / Shell
sudo apt-get install software-properties-common
sudo add-apt-repository ppa:ondrej/php

Then update and upgrade to PHP 7.2-FPM

🐧Bash / Shell
sudo apt update

Next, run the commands below to install PHP 7.2-FPM and related modules.

🐧Bash / Shell
sudo apt install php7.2-fpm php7.2-common php7.2-gmp php7.2-curl php7.2-intl php7.2-mbstring php7.2-xmlrpc php7.2-mysql php7.2-gd php7.2-bcmath php7.2-xml php7.2-cli php7.2-zip php7.2-sqlite

After installing PHP 7.2, run the commands below to open Nginx’s PHP default config file.

🐧Bash / Shell
sudo nano /etc/php/7.2/fpm/php.ini

Then, save the changes on the following lines below in the file. The value below is an ideal setting to apply in your environment.

💻Code
file_uploads = On
allow_url_fopen = On
short_open_tag = On
cgi.fix_pathinfo = 0
memory_limit = 256M
upload_max_filesize = 100M
max_execution_time = 360
max_input_vars = 1500
date.timezone = America/Chicago

After making the change above, please save the file and close it.

Create a Live Helper Chat Database

With your database server ready, the next step is to create a dedicated database for Live Helper Chat. You’ll connect to MariaDB and create a new database named ‘livehelperchat’ to hold your chat application’s data.

Run the commands below to log on to MariaDB. When prompted for a password, type the root password you created above.

🐧Bash / Shell
sudo mysql -u root -p

Then, create a database called livehelperchat

💻Code
CREATE DATABASE livehelperchat;

Create a database user called livehelperchatuser with a new password

💻Code
CREATE USER 'livehelperchatuser'@'localhost' IDENTIFIED BY 'new_password_here';

Then grant the user full access to the livehelperchat database.

💻Code
GRANT ALL ON livehelperchat.* TO 'livehelperchatuser'@'localhost' WITH GRANT OPTION;

Finally, save your changes and exit.

💻Code
FLUSH PRIVILEGES;
EXIT;

Download Live Helper Chat Latest Release

To get the latest version of Live Helper Chat, you’ll download it directly from its GitHub repository. This involves using `wget` to fetch the files and then extracting them to the correct location on your server.

Command Prompt
sudo apt install wget
cd /tmp
wget https://github.com/remdex/livehelperchat/archive/master.zip
unzip master.zip
sudo mv livehelperchat-master /var/www/livehelperchat

Since you just ran the web server as root, you should ensure the www-data user and group own any newly created files.

To do that, run the commands below:

🐧Bash / Shell
sudo chown -R www-data:www-data /var/www/livehelperchat/
sudo chmod -R 755 /var/www/livehelperchat/

Configure Nginx

Now it’s time to configure Nginx to work with Live Helper Chat, telling the web server how to handle requests for your chat application. You’ll create a new Nginx site configuration file specifically for Live Helper Chat.

🐧Bash / Shell
sudo nano /etc/nginx/sites-available/livehelperchat

Then copy and paste the content below into the file and save it. Replace the highlighted line with your domain name and directory root location.

🐘PHP
server {
    listen 80;
    listen [::]:80;

    server_name  example.com www.example.com;
    root   /var/www/livehelperchat/lhc_web;
    index  index.php;
    
    access_log /var/log/nginx/example.com.access.log;
    error_log /var/log/nginx/example.com.error.log;

    client_max_body_size 100M;
  
    autoindex off;

    location / {
    try_files $uri $uri/ /index.php$is_args$args;
      }

    location ~ .php$ {
         include snippets/fastcgi-php.conf;
         fastcgi_pass unix:/var/run/php/php7.2-fpm.sock;
         include fastcgi_params;
         fastcgi_intercept_errors on;
    }
}

Save the file and exit.

Enable the Live Helper Chat

After setting up the Nginx configuration, you need to enable it so that Nginx can serve your Live Helper Chat application. This involves creating a link to the configuration file and then restarting the Nginx service.

🐧Bash / Shell
sudo ln -s /etc/nginx/sites-available/livehelperchat /etc/nginx/sites-enabled/
sudo systemctl restart nginx.service

Then open your browser and browse to the server domain name or hostname. This is often localhost but can be a hostname or IP address. Your server admin or hosting company will have this information available.

💻Code
http://example.com/

Continue with the installation wizard, validate that all requirements are met, and continue.

Live Helper Chat Ubuntu
livehelperchat ubuntu install

Next, enter the database username and password and the database created above.

Live Helper Chat Ubuntu
livehelperchat ubuntu install 1

After that, create an admin account to manage the platform.

Live Helper Chat Ubuntu
livehelperchat ubuntu install 2

After installing, log in and start to begin managing your platform.

Live Helper Chat Ubuntu
livehelperchat ubuntu install 3

Conclusion:

You have learned to install Live Helper Chat on Ubuntu with the Nginx HTTP server. If you find any errors above, please leave a comment below.

Thanks,

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Richard

About the Author

Richard

Tech Writer, IT Professional

Richard, a writer for Geek Rewind, is a tech enthusiast who loves breaking down complex IT topics into simple, easy-to-understand ideas. With years of hands-on experience in system administration and enterprise IT operations, he’s developed a knack for offering practical tips and solutions. Richard aims to make technology more accessible and actionable. He's deeply committed to the Geek Rewind community, always ready to answer questions and engage in discussions.

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0 Comments

  • Great ! It help a lot …

    Anyhow some remarks :
    before unzip master.zip maybe
    sudo apt install unzip
    then
    sudo unzip master.zip

    Reply
  • This example is setting up a new site with “sudo nano /etc/nginx/sites-available/livehelperchat”, correct? What if I want to run Live Helper Chat on an existing website? Should this step be skipped, or does it run as a parallel kind of thing on the existing site?

    Thanks for any help!

    Reply

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