Fix Internet Connection Issues on Windows 11

This post shows steps for students and new users to fix network and internet connection problems in Windows 11. If you have problems connecting to the Internet or your computer network isn’t working, we’ll show you some troubleshooting steps below to get your computer working again.

Check these things before troubleshooting your Windows device’s Internet or network connection.

One can connect to the Internet or network on Windows 11 in two ways. First, you can use a Wi-Fi or Wired (cable) connection. Depending on the connection types, the troubleshooting steps might be slightly different.

When troubleshooting a network connection, the first rule is to ensure the computer’s network adapter is attached, working, and connected to the Wi-Fi or Wired network.

If you’re using a laptop with a physical Wi-Fi switch on the body, make sure it’s switched on. Likewise, when using a computer connected with an Ethernet cable, ensure the cable is plugged correctly into the computer.

Check those two things before continuing below.

As mentioned above, if you run into problems connecting to the Internet or your computer network isn’t working, we’ll show you some troubleshooting steps below to get your computer working again.

Restart your home Wi-Fi router.

When you are having internet connection issues, another thing would be to check your home router. There are usually indicator lights to indicate connectivity on the device. See if the light for the Internet is solid green or indicating something is wrong.

If the internet connection indicator light is green but still has connection issues, restart the router. When you do this, everyone connected to your Wi-Fi network will be temporarily disconnected.

Follow these steps to restart your router:

First, unplug the power cable for the Wi-Fi router from the power outlet.
Next, unplug the power cable for the modem from the power outlet.
Wait at least 10 seconds or so.
Plug the modem back into the power outlet. The lights on the modem will blink. Wait for them to stop blinking.
Plug your router back into the power outlet. Wait a few minutes for the modem and router to power on fully. You can usually tell when they’re ready by looking at the status lights on the device.
On your PC, try to connect again.

Check your PC and troubleshoot

On your Windows 11 PC, make sure the Airplane mode is off. You can select the Network icon on the right side of the taskbar, then make sure the Airplane mode quick setting is turned off.

If you’re still unable to connect, run Windows Internet connections troubleshooter. You can start the troubleshooter by following the steps below:

Select Start, and go to Settings > System > Troubleshoot > Other troubleshooters.

Next to Internet Connections, select Run and follow the instructions.

When prompted, choose the option to troubleshoot connection to the Internet.

Windows will start diagnosing your network and internet connectivity issues when you do that. After a brief moment, depending on your computer, Windows should return with a result.

A fix will be done if one is found, and Windows will give you detailed reasons. You can then recheck your internet connection.

Try connecting to the same Wi-Fi on a different device

If you tried all the steps above and still have issues connecting to the Internet, try another device on the same Wi-Fi network. If you can connect, the source of the problem is likely due to your Windows device.

If you can’t connect to the network on any device, it might be a problem with your Wi-Fi router or internet service provider.

You may want to contact your service provider to check the service to your home.

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